Lorena Kurtjian Hernandez
Lorena is a customer experience executive with a passion for creating value through improved customer and employee experiences.... | West Palm Beach, Florida, United States
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Lorena Kurtjian Hernandez’s Emails lh****@me****.com
Lorena Kurtjian Hernandez’s Phone Numbers No phone number available.
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Lorena Kurtjian Hernandez’s Location West Palm Beach, Florida, United States
Lorena Kurtjian Hernandez’s Expertise Lorena is a customer experience executive with a passion for creating value through improved customer and employee experiences. She partners with business leaders to optimize the customer journey by uncovering insights and translating them into actionable and innovative solutions. With over 25 years of experience spanning across the software and hospitality industries in CX, EX, and B2B roles, she's successfully designed, developed and implemented impactful strategies to improve customer satisfaction, loyalty and advocacy. Lorena has built and led high-performing teams and motivated them to deliver on strategic initiatives. She has the proven ability to succeed in a highly matrixed and complex organization and has the experience to navigate challenging situations. Specialties: Customer Experience Innovation, CX Strategy & Analytics, Voice of the Customer (VOC), Marketing Strategy, Product Development, Advanced Marketing Analytics, Customer Strategy, Product Management, Data-Driven Decision-Making, Change Management, Sales Strategy, Employee Engagement, Human Capital Metrics, Voice of the Employee (VOE)
Lorena Kurtjian Hernandez’s Current Industry Workday
Lorena
Kurtjian Hernandez’s Prior Industry
United Airlines
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Medallia
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Workday
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Work Experience
Workday
Director of CX Strategy - CX Strategy and Ops
Fri Dec 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Medallia
Senior Director / Solutions Principal, Go-to-Market Strategy - Global Sales
Tue Mar 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Aug 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Medallia
Sr. Director/Head of CX Strategy Consulting for Travel & Hospitality - Professional Services
Sat May 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
United Airlines
Director of Customer Experience Transformation - Customer Experience Strategy & Innovation
Wed Jan 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Mar 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
United Airlines
Director of Employee Experience & Change Management - Inflight Operations
Sun Jan 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
United Airlines
Director of Customer Experience Strategy & Analytics - Customer Experience
Sun May 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
United Airlines
Senior Manager of Sales Product and Strategy - Global Sales
Sun May 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun May 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
United Airlines
Manager of Employee Engagement & Insights - Employee Experience
Tue Apr 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun May 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
United Airlines
Manager of Customer Metrics & Insights - Customer Experience
Wed Nov 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Apr 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
United Airlines
Senior Corporate Pricing Analyst - Global Sales
Tue Mar 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Nov 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
United Airlines
Account Executive- Global Sales
Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Lorena Kurtjian Hernandez Email Addresses
FAQ About Lorena Kurtjian Hernandez
-
Lorena Kurtjian Hernandez is located at
West Palm Beach, Florida, United States -
Lorena Kurtjian Hernandez is a
Lorena is a customer experience executive with a passion for creating value through improved customer and employee experiences. She partners with business leaders to optimize the customer journey by uncovering insights and translating them into actionable and innovative solutions. With over 25 years of experience spanning across the software and hospitality industries in CX, EX, and B2B roles, she's successfully designed, developed and implemented impactful strategies to improve customer satisfaction, loyalty and advocacy. Lorena has built and led high-performing teams and motivated them to deliver on strategic initiatives. She has the proven ability to succeed in a highly matrixed and complex organization and has the experience to navigate challenging situations. Specialties: Customer Experience Innovation, CX Strategy & Analytics, Voice of the Customer (VOC), Marketing Strategy, Product Development, Advanced Marketing Analytics, Customer Strategy, Product Management, Data-Driven Decision-Making, Change Management, Sales Strategy, Employee Engagement, Human Capital Metrics, Voice of the Employee (VOE) Workday -
Lorena Kurtjian Hernandez currently works in the
Workday -
Lorena Kurtjian Hernandez specializes in
Lorena is a customer experience executive with a passion for creating value through improved customer and employee experiences. She partners with business leaders to optimize the customer journey by uncovering insights and translating them into actionable and innovative solutions. With over 25 years of experience spanning across the software and hospitality industries in CX, EX, and B2B roles, she's successfully designed, developed and implemented impactful strategies to improve customer satisfaction, loyalty and advocacy. Lorena has built and led high-performing teams and motivated them to deliver on strategic initiatives. She has the proven ability to succeed in a highly matrixed and complex organization and has the experience to navigate challenging situations. Specialties: Customer Experience Innovation, CX Strategy & Analytics, Voice of the Customer (VOC), Marketing Strategy, Product Development, Advanced Marketing Analytics, Customer Strategy, Product Management, Data-Driven Decision-Making, Change Management, Sales Strategy, Employee Engagement, Human Capital Metrics, Voice of the Employee (VOE) -
Lorena Kurtjian Hernandez speaks the following languages:
No languages available. -
Lorena Kurtjian Hernandez has prior experience in the following industries:
Medallia , Medallia , United Airlines , United Airlines , United Airlines , United Airlines , United Airlines , United Airlines , United Airlines , United Airlines -
Lorena Kurtjian Hernandez has the following professional experience:
Workday , Medallia , Medallia , United Airlines , United Airlines , United Airlines , United Airlines , United Airlines , United Airlines , United Airlines , United Airlines . -
You can view Lorena Kurtjian Hernandez’s
LinkedIn profile at LinkedIn URL. -
Lorena Kurtjian Hernandez’s work email addresses are
[email protected] . -
Lorena Kurtjian Hernandez works at
Workday
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Employ
Recent Graduate of Tiffin University